Privacy Policy

Data we collect

Accounts: name, email, organization, hashed password, plan.

Requests and submissions: title, PIN, uploaded file, quiz answers, timestamps, PDF reports.

Technical: server logs, session cookies, language preference.

How we use it

To run Loupe Mail: question generation, reports, and email delivery.

For billing, support, security, and abuse prevention.

We do not sell your documents or personal data. We do not use your documents to train AI models.

Legal basis for processing

We process personal data based on your consent, to fulfil our contract with you, to comply with legal obligations, and for our legitimate interests in operating and securing the service.

Data sharing

We share data only with service providers who help us operate Loupe Mail, such as cloud hosting, payment processing, and email delivery. These providers process data only as needed and are bound by confidentiality and security obligations.

International data transfers

Your data may be stored or processed in countries outside your own. When we transfer data internationally, we ensure appropriate safeguards are in place.

Data retention

Data is kept as needed for the service and legal obligations. Raw files are deleted within 7 to 14 days after delivery. Account data is retained while your account is active and for a reasonable period afterward.

Your rights

You have the right to access, correct, delete, or restrict processing of your personal data. You may also object to processing and request data portability. To exercise these rights, contact us.

Cookies

We use essential cookies for authentication and session management, and functional cookies for language preference. You can control cookies through your browser settings.

Updates to this policy

We may update this policy. We will notify you of major changes by email or through the service.

Contact

Privacy requests: [email protected]

Imbata Systems, Kigali, Rwanda